Systems technical support analyst (Service Desk Analyst)
Terms of Employment: Permanent, Full Time, On Call, Overtime, Day
Salary: $15.00 to $19.00 Hourly for 37.5 hours per week, Dental Benefits, Group Insurance Benefits
Anticipated Start Date: 2014/06/30
Location: Mount Stewart, Prince Edward Island (1 vacancy)
Skill Requirements:
Education: Completion of college/CEGEP/vocational or technical training, Completion of university
Credentials (certificates, licences, memberships, courses, etc.): A+ Certification
Experience: Experience an asset
Specific Skills: Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced, Consult user guides, technical manuals and other documents to research and implement solutions, Provide advice and training to users in response to identified difficulties, Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Work Setting: Help desk, Computer systems unit
Computer and Technology Knowledge: Windows, MAC, Linux, Hardware, Networking hardware, Networking security , Internet, Servers, Applications - desktop, Applications - enterprise, Security software, Office Suites, Electronic mailing software, Web site creation and management software, Web service design
Work Conditions and Physical Capabilities: Fast-paced environment, Attention to detail, Sitting
Security and Safety: Criminal record check
Transportation/Travel Information: Own vehicle, Valid driver's licence
Essential Skills: Writing, Communication, Working with others, Problem solving, Decision making, Critical thinking, Job task planning and organizing, Finding information, Computer use, Continuous learning
Languages: English
Employer: Compass Technology Solutions
Advertised until: 2014/06/18

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By E-mail: careers@compasstech.ca