APS3 and APS4 Business Support Officers, Office located in Geelong. Multiple APS3 and APS4 Positions available ranging from 6-18 months. $36.27-$41.64 per hour + 9.5% super. We are seeking a number of experienced Business Support Officers to join the team within a Federal Government Agency based in Geelong.

The Role: The Business Support Officer will be responsible for a broad range of office administration and support duties. The position requires well developed ICT skills, good analytical skills and an ability to thrive in a constantly changing environment. This role requires an enthusiasm for frontline customer service tasks.

Responsibilities include: Provide administrative support. Management of email and appointments / calendar system for local office and multiple staff. Coordinate appointments with the use of Agency office facilities and ensure these facilities are neat and appropriately prepared for each participant. Book and acquit all Planner travel and fleet management and coordinate credit card acquittal requirements. Coordinate and organise meetings where necessary. Provide information as part of general enquiries to the office. Undertake a range of data entry responsibilities.

Receive and record complaints and other feedback in the Agency data base. Record information provided by participants in the Agency database in relation to changes or issues with their plan and ensure these are assigned for follow-up.

About you: Business Support Officers must have high levels of personal resilience to be able to deal with emotional and challenging customer circumstances and high workload demands. This role will involve liaising with participants and at times, delivering difficult news / handling challenging conversations.

To be successful in this role you will ideally have proven experience within a Government department, ideally within a similar role. In addition, you will demonstrate the following skills and experience: Experience in office duties including coordination of the use of office facilities.

Understands how to work collaboratively with a network to support the delivery of consistent, quality client service. Oral and written communication skills with well-developed interpersonal skills. Ability to work with flexibility within a team and to communicate effectively with people at all levels to ensure the smooth, efficient and on time operation of the office.

A high level of proficiency in Microsoft Office software specifically with Outlook, Word, and PowerPoint - particularly the management of multiple diaries. It is desirable that applicants have an understanding of or lived experience in the field of disability. As this role is within the Federal Government, applicants are required to hold Australian Citizenship or Permanent Resident.

Advise via: adjustments@dfp.com.au