Customer Service Representative Sydney North Shore & Northern Beaches. Do you thrive working in a fast-paced customer focused environment? We have a great opportunity for an enthusiastic, highly-organised and customer focused Customer Service Representative with experience in Print.

About Dashing: Dashing is a market leader in the execution and simplification of retail campaigns, offering services in design, technology and production. With a team of over 150 Dashers’ and thirty years of experience, we are passionate about delivering compelling campaigns that drive sales in our client’s physical locations. Dashing is a collaborator and partner to design and deliver the ultimate retail experience for customers, specialising in multi-outlet retail across Australia and New Zealand.

About The Role: We are looking for someone who is obsessed with customer experiences based on respect, integrity and transparency. We play as a team and win, we work hard but also likes to have a laugh. It is imperative that you enjoy working with a group of like-minded individuals who are supportive of each other whilst working towards achieving great things together.

You will be responsible for ensuring the delivery of excellent customer service through timely and accurate processing of orders using Print IQ, consignment management, and frequent communication and coordination with internal and external stakeholders.  

What Will You Be Doing? Handling inbound & outbound client enquiries via phone and email. Following-up internal and external enquiries. Managing and escalating client enquiries. Achieving set OKRs while maintaining excellent quality. Identifying and reporting trends in customer enquiries. Looking for ways to improve the customer experience. Mentoring /assisting new employees when required.

About You: Excellent attention to detail and accuracy in performing tasks. A passion for customer service with an excellent friendly phone manner and verbal communication skills. A strong work ethic, a commitment to delivering results and completion of tasks. An ability to work with urgency in a fast-paced environment. Confident manner in dealing with difficult and challenging customers at time. 2 + years experience in the Print industry. Willing to go above and beyond to deliver the best possible customer experience. Exceptionally organised, capable of planning and problem solving. Competent with MS Excel and G suite. A hustler! Dashing is a busy and growing business, so get up and go is a must.

What You’ll Get In Return: Be part of a vibrant team. Be surrounded by talented, extraordinary, and unique colleagues. Environment where being your authentic self is a must. Exposure to Dashing events and activities. Be part of the Dashing crew with a fantastic company culture. Autonomy and opportunity to develop further skills within a growing business. Access to cutting-edge professional development programs. Canine Friendly workplace – bring your canine friend to work. Competitive remuneration package. So You Think You’re Dashing? Only applicants with full working rights within Australia should apply.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

To be considered for this great opportunity, via email to: careers@dashinggroup.com.au