Client Care Manager

Reporting to:Operations Manager (OM)

Overall Objective:

Reporting to the OM, the successful applicant will have strong commercial, clinical and people management experience. They will be capable of managing all aspects of day to day operations, take responsibility and accountability, possess excellent communication skills and lead the implementation of our strategic vision. They will be managing and leading an office team that is dedicated to providing the highest quality of home care to those most in need.

Duties:

    * Ensuring that the highest quality of care is delivered to our clients;
    * Assisting with all client and staffing issues;
    * Mentor, coach and lead a team of carers;
    * Ensure internal policies and procedures are adhered to;
    * Be compliant with internal operational audit procedure;
    * Development and maintenance of key client relationships;
    * Development and implementation area marketing plans;
    * Prepare and present status reports and presentations as needed;
    * Manage area billing and accounts receivable;
    * Carry out Client and Carer regular assessments and reviews;
    * Assisting with care giver recruitment and scheduling where required;
    * Participating in the development and marketing of the company;
    * Communicating client and caregiver concerns or problems with directors or other staff members as appropriate;
    * Managing, motivating their own office coordinators and schedulers;
    * Ensuring all shifts are covered and adequate relief is care available
    * Ensure daily meetings with coordinators take place;
    * ad hoc duties as required;


Human Competence

    * Applicants will be pro-active individuals with strong communication, negotiation, creativity, problem solving and decision-making skills, with the ability to work in a dynamic and challenging environment;
    * Have excellent relationship building skills;
    * Be empowered to take responsibility and accountability;
    * Possess strong analytical ability;
    * Demonstrate proven negotiation experience and influencing skills;
    * Be a strategic thinker;
    * Applicants must ensure attention to detail;
    * Be performance orientated;
    * Possess the ability to share knowledge;
    * Be innovative;
    * The successful candidate will be capable of working independently and have the ability to work under pressure;
    * Interested applicants should have a relevant health/social care or nursing background and must have care of the elderly experience and staff management experience;

The salary for this position is €40,000 per anum with a  €5,000 bonus upon achieving targets.

Business Competence

    * Have demonstrated good commercial and business acumen;
    * Understanding of clinical systems implementation methodologies, process reengineering and change management;
    * Solid verbal and written communication skills;
    * Demonstrated leadership ability to manage a client resource team; who in turn co-ordinate the carergivers.
    * Preferred background in nursing, social work or other ancillary services;
    * A 40 - 60% travel requirement


Desirable

    * ECDL and comfortable in an IT rich environment;

       
Category         Healthcare / Medical, Managers / Supervisors.
Terms         Permanent, Full-time
Last updated         03/12/2013

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Email: recruitment@comfortkeepers.ie