Location, Port Elizabeth, Eastern Cape, Advertised By Agency, Job Type Full-Time, Junior Network Engineer, Port Elizabeth NB: Must have CISCO knowledge and experience

Duties: Under the guidance of more senior IT Network Engineers, they provide a service to internal company employees and business units to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore services to clients by managing incidents to resolution. Primary objective is to ensure zero missed service level agreement conditions. The IT Network Engineer L1 focuses on first line support for standard and low complexity incidents and maintains the Internal IT environmental and monitoring equipment. They ensure that assigned infrastructure at the employee or business unit location is configured, installed, tested and operational. In this regard they will perform necessary checks, apply monitoring tools and respond to alerts. Where software is a component of the solution they will also take responsibility for ensuring that the software is installed and configured according to internal client or business unit requirements

The IT Network Engineer L1 identifies problems and errors prior to or when they occur. He or she will log all such incidents in a timely manner with the required level of detail with all the necessary. They liaise with all stakeholders including internal IT environments, vendors, carriers and Dimension Data colleagues to expedite diagnosis of errors and problems and to identify a resolution. They investigate first line support calls assigned to them and identify root cause of incidents and problems. They ensure that efficient and comprehensive resolution of incidents and requests. This could involve ensuring that repairs are carried out by coordinating product request and liaising with other team members. They will also report and escalate issues to 3rd party vendors if necessary. They take full ownership for managing the incident to resolution with the service level conditions. Where necessary, they escalate requests and exceptions to the 2nd line support team.

IT Network Engineers L1 that work shifts will be required to follow the required handover procedures for shift changes to ensure service continuity. Complete and maintain any shift handover schedules. IT Network Engineers L1 are also responsible for producing breach and other reports that are necessary for the correct operation of processes. They identify failures and short-comings in the current processes and escalate with recommendations. IT Network Engineers L1 are required to strictly comply with all processes and procedures as prescribed by Dimension Data and the internal client when relevant. They display a strong client service orientation and strive to meet and exceed SLAs at all times. Their ability to communicate well and to capture all pertinent details when required will contribute to their success.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Forward your CV to: tayronj@mpc.co.za