Help Desk FM Coordinator - Abu Dhabi, UAE, Job Functional Area, Customer Service, Required Gender, Male/Female, Minimum Experience, Must be Experienced. Required Help Desk FM Co-ordinator Only for immediate joiners.

A leading fire & safety and facility management Group who are focusing on commercial and residential portfolios across UAE are seeking to expand their integral in-house Facilities Management division.

Focusing on Fire & Safety, ELV Security, Water Treatment, Project Management and Facilities Management. Currently managing its owned assets in-house as well as using contractors to oversee hard and soft services.

Currently offering career opportunities in Abu Dhabi we are seeking an FM Coordinator help desk only for immediately joiners.

One would operate the FM helpdesk function by assigning maintenance requests from the CAFM system and working with various service providers. To follow up with site teams until requests are completed. To keep tenants informed about the status of requests and preparing reports.

Identify opportunities to improve the service, to work as a team and ensure all complaints are followed up in a professional manner.

Requirements: We are looking for the candidates who can join immediately, preferably within Facilities/Fire & safety management environments. One should possess exceptional spoken and written English, Arabic would be an advantage. Customer service skills are key and a sense of organisation within the workplace.One should be based in the UAE, however, if the case FM experience is essential.

Job Description: Administer help desk CAFM software. Receiving complaints from end users through email and maintaining a sheet which records the complaints on daily basis. Act as a CAFM Administrator by supporting all facilities management and building maintenance whether it's an MEP or CAW (Civil Ancillary Works) in the Western Region, & across UAE. To provide a confidential and efficient administration service to the appropriate area of the business, ensuring tasks are completed on time.

Handle Incoming and outgoing calls and emails, organize records, reports and document all CAFM task to create a Monthly CAFM SLA and KPI report. Provide barcodes as requested for uploading spare parts.To train supervisors and technicians on using FSI GO Mobility Application. Respond to requests for technical assistance in person, via phone electronically. Follow standard help desk procedures. Identify and escalate situations requiring urgent attention. Report to the Facilities Service Manager/Engineers and coordinating the service team. Ensure service requests are acknowledged and resolved in a timely manner with technical expertise and a superior level of End Users. Establish Key Performance Indicators (KPI) and ensure performance expectations and Service Level Agreements (SLA) are met.

Proficient use of Concept Evolution (CAFM) to update time record for Facilities Management Work Request. To upload all the spare parts request in CAFM system. To coordinate maintenance and repair work and ensure a quick turn around and return of repairs for the smooth functioning of the Projects. To be responsible and able to work effectively and safely under normal and rush conditions. Prepare and assist in the preparation of monthly Maintenance reports. Supervising the Helpdesk support staff in defining and establishing schedules, setting priorities, providing support/direction and dealing with FM / Administrative issues as needed. Create and generate all required facilities management corrective and proactive work orders. Review and edit closing notes on all work orders. Initiate, implement, and manage the maintenance strategies based on best practices in the industry, with an emphasis on planning/scheduling preventative/reactive maintenance. Establish and maintain a computerized maintenance management system (CMMS) for tracking work orders, and maintenance history of the equipment. Prepares reports, data, and make recommendations for improvement. Prepare and assist in the preparation of monthly Maintenance reports. Only the eligible candidate with customer service experience need to apply. We will not look into another cv other than helpdesk facilities management coordinator.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Send your CV to: frahman@generalintlgroup.com