Freight Marketing Manager, Location, Other, Johannesburg, Advertised By Private, Job Type Full-Time. The Freight Marketing Manager (FMM) reports into the Director of Commercial Solutions and Implementations. The Marketing Manager will serve as the operational point of contact for the nominated/assigned strategic or key account(s) as defined by the commercial team. Part of the business development and customer relations process, they will field customer requests and initiate internal issue resolution. Plans and directs activities of customer service teams to meet the needs of customers and support company operations. Develops procedures, establishes standards, and administers activities to assure accurate order entry, efficient shipment tracking, and timely delivery of products to customers. Also is responsible for effective response to customer requests, problems, and special needs which can extend to a global client base. Works closely with marketing and sales, logistics, and transportation departments to reduce order cycle times and improve fill rates while controlling the cost of serving customers.

Essential Duties and Responsibilities: Manage customer escalations and provide corrective action plan(s). Gather, develop and manage the customer reporting solutions in conjunction with the Implementation group. All other duties as assigned by the Commercial Manager

Skills and Competencies: Ability to interact at all levels in an organization with strong inter-personal skills. Proven to be successful when working under pressure and tight timelines. Result oriented and places great emphasis on customer focus. Willingness for light continental business travel (10-20%, pre-dominantly RSA). Trade and Transportation process flows. Effective listener and communicator who shows empathy for the client’s needs while continuing to fulfill the standard obligations of Agility Logistics. Must be able to work with little direction and is conscientious of deadlines

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

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