Guest Reception Agent
Location: CA - ON - Minett
Mailing Address: 1050 Paignton House Road Minett, ON, CA P0B 1G0
Contact Type: Employer JW Marriott The Rosseau Muskoka Resort & Spa
Role Summary
Reporting to the front office leadership team, this position is responsible for processing all guest requests made through the At Your Service extension as well as check-ins, check-outs, room assignments, and room change/late check-out requests.
Accountabilities
    Welcome and acknowledge each and every guest with a smile, eye contact and a friendly verbal greeting using the guests’ names when possible
    Responsible for taking in room dining orders and adhering to our allergy processes
    Secure payment; activate/reissue room keys
    Ensure rates match market codes, document exceptions. Verify/adjust billing for guests
    Communicate to appropriate staff when guests are waiting for an available room
    Advise guest of messages
    Clear departures in computer system
    Coordinate with Housekeeping to track room status and guest concerns
    File guest paperwork or documentation
    Operate telephone switchboard station
    Run and check daily reports, contingency lists, and credit card authorization reports
    Supply guests with directions and information
    Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction
    Arrange transportation for guests/visitors
    Count and secure bank at beginning and end of shift
    Cash guests\' checks, process all payment types, vouchers, paid-outs, charges, and provide change
    Notify Loss Prevention/Security of any reports of theft
    Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
    Adhere to all environmental policies and programs as required
    Other duties as assigned
Requirements
    Work experience in the hospitality industry an asset
    Experience with a property management system
    Proficient with computer systems, and ability to learn new programs
Working Conditions
    Must be able to work flexible hours including evenings, weekends and holidays
    Required to move, lift, carry, pull and place objects weighing less than or equal to 10 pounds without assistance
    Stand, sit or walk for an extended period of time or for an entire shift
Additional Details
Job Available: Immediately
Salary Range: CA $14.00-CA $14.56 / Hour
Bonus Plan: No
Work Permit Needed:
Applicants who do not already have legal permission to work in Canada will not be considered.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Email: rosseaujobs@marriott.com