Permanent Norwegian Customer Service Host, Location, Other, Northern Suburbs, Advertised By Agency, Job Type Full-Time

We are an international company with offices in London, Cape Town and Malta. We have over 1 400 multi-national employees as we provide services in the European Region, Canada and Australia. The diverse nature and culture of the company gives us the edge in a highly competitive market, thus making us an employer of choice in Cape Town.

 London will also be your first stop where you will complete your training and will start working while our immigration team processes your work visa application for Cape Town.

Full relocation assistance is provided by covering the cost of your flights, accommodation and shuttle service from the airport. You will be accommodated in fully furnished apartment with easy access to the office and public transport.

Our London office has a welcoming vibe and friendly employees, with onsite coffee bar, free taxi home between 10 pm – 7 am, Friday bar and fruit is deliver twice a week for your wellbeing.

Once you visa has been processed and the time comes for you to relocate to Cape Town, once again relocation assistance is provided by covering flights, shuttle service from the airport and 3 months of free accommodation. Our Cape Town office also offers many perks such as a free meal daily, free access to our gym, awesome coffee from our onsite coffee bar and Friday bar.

Due to the geographical locations we service, please note that this position entails shift work based on the 24 / 7 operational requirements of the organization and its clients.

 Specification: Responding to customer queries by telephone, email and online chats in Norwegian language. Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment. Processing pertinent information into relevant databases. Customer relationship. Problem solving tasks during shift. Handling and taking full responsibility for customer related queries. Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc. Excellent time management and adherence to schedule. Performing extra tasks given by managers / shift supervisors as required

Requirements: Have Norwegian as home language. Be in a possession of a degree or a diploma. Be a self-starter, self-motivated & goal orientated. Be able to work independently yet be a team player. Be an analytical thinker with problem solving ability. Be deadline driven & goal orientated. Be able to meet deadlines in a highly pressurized dynamic environment. Be able to handle confidential and personal matters. Be fully computer literate and have accurate typing skills

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Should you be interested please submit your CV together with your supporting documentation to: recruitment@surgo.co.za