Returns Technician - Warehouse Department - Montague Gardens, Location, Other, Cape Town

Job Purpose: Completely control the returns process. This inlcudes arranging collections, trouble shooting, data capturing, customer relations as well as weekly and montyhly reporting. The candidate will be responsible for the recycling of damaged goods according to relevant legislation. They will also be required to assist Warehouse Administrator with duties.

Qualifications Education: Matric or NQF equivalent

Experience: Previous electro technical trouble shooting experience or similar would be an advantage, Previous experience in an administration role, Previous SAGE or ERP system experience is preferable

Responsibilities: The primary tasks, functions and deliverables of the role include, but are not limited to: Testing and troubleshooting all returned devices and parts to determine if they are faulty or in working condition, Capturing returns data on Excel, Matching up returned goods against Retail Inter Branch Transfers (IBTs) on SAGE to determine if the correct goods and quantities were returned, Reporting parts returned as non-working or working and notifying relevant parties, Separating non-working from working parts. Parts will be allocated to use elsewhere or to book back into stock (unused), Capture non-working parts data on Excel, Returned non-working parts to supplier monthly for replacement, Following up on any outstanding returns with relative parties, Sending out replacements for returned parts from Online and Trade customers, Handling customer queries, regarding returns, Booking the collection of returned parts with courier company and following up on any outstanding deliveries, Recycling damaged and non-working parts monthly, Weekly stock-take of returns in Returns Warehouse, Monthly report on returned quantities from Retail and Trade Departments, Ensure that there are no returns outstanding for the week by end of week, Assist Warehouse Administrator with duties where required

Skills & Competencies: The abilities that the individual needs in order to perform this role effectively: Fluent verbal and written English communication, Computer literate and proficient in Microsoft Office, Good problem solving and trouble shooting ability, High attention to detail, Good written and verbal communication skills, Ability to work independently, Be able to deal with customers professionally, Analytical skills, Meticulous and good organising skills, Good follow-up skills, Strong administration skills

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Please send your CV and recent photo to: admin4@glass-house.co.za