Customer Services Roles for Fluent Dutch or German Speakers
My client a leading Shared Service Centre located in Dublin is currently recruiting for Dutch or German or Czech Speakers for various contract roles.

RESPONSIBILITIES:

A successful Customer Service Representative would ideally possess the following: Enjoy helping customers work systematically through technical problems and help customers understand the features and benefits of new products that best meet their needs. Enjoy taking ownership of on-going customer issues from start to successful completion with an emphasis on excellent customer satisfaction The technical knowledge to successfully troubleshoot with first call resolution were possible or to know when to escalate to another member of the team. Ability to resolve billing and payment queries Have a strong desire to learn continually and grow professionally. Want to be part of an exciting, rapidly changing industry.

CANDIDATE PROFILE:

Multilingual, fluent and in the languages in which the Services are provided, as well as in English  Must have excellent written communications skills Third language verbal and/or written skills are a distinct advantage Written skill in English is mandatory (English language skills across the board (listening, understanding, writing, speaking) should be C1 level (according to Common European Framework of Reference for Languages) Call Centre Experience: at least 1 year of customer support experience via phone, email, and chat will be preferred Experience working with direct consumers, in B2C environment, B2B a plus Strong communication skills with a proactive and positive approach to tasks An effective team player who is able to also work independently Proven ability to deal with problems and solve them effectively Very customer service focused, able to deal with customers in a friendly and polite manner Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously)

For further information on this position contact Eavan Mc Callig, Executive Connections on 353 1 6618740 or email eavan(at)executiveconnections.ie

To view all positions with Executive Connections visit www.executiveconnections.ie

 

 

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Category         Call-Centre / Customer Service.
Terms         Permanent, Full-time
Last updated         25/10/2013
Contact         Eavan McCallig

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Email: eavan@executiveconnections.ie