Technical Support Agent, Location, City Centre, Cape Town, Job Type Full-Time, Remuneration: Market Related, Location: Cape Town, Education level: Graduate/Diploma, Job level: Junior/Mid Level, Type: Permanent

The Ole! Media Group is a digital media hub which owns various subsidiaries within the digital arena, including: mobile media agency, MobiMedia; digital sports network and publisher, TEAMtalk media; digital advertising technology and services provider, AddSuite; digital engagement agency, HoneyKome. The group has offices in Cape Town, Johannesburg and London.

We are looking for a responsible and reliable candidate for our technical support team, who is serious about providing top quality customer support for a variety of local and international clients. The role involves participating in the dealings with customer queries via the telephone and email, responding with fault finding and problem solving, service monitoring and remediation.

Key Responsibilities: To monitor, support, maintain applications, Respond to customer’s inquiries via support channels (telephone and email), Internal escalation and communication with different departments, Basic fault finding, problem solving, Following a query through from start to finish, Reporting, Working effectively within a team

Key Requirements: A+ , N+, Linux+, Website related service experience (IIS, apache2, Mysql) advantages, Own reliable transport, Personal Skills Attributes, The ability to problem solve and think quickly on your feet, Service driven with a postive, can do attitude

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Please submit a detailed CV accompanied by a covering letter motivating your suitability for the position to michelle.petrus@olemediagroup.com