Client Care Coordinator - Dublin

Roles and Responsibilities Role:  Coordinator (CO)
 
Reporting to:                                 Client Care Manager (CCM) 

Overall Objective:
Reporting to the CCM, the successful applicant will have strong administration and roistering experience. They will be capable of managing all aspects of day to day operations, take responsibility and accountability, possess excellent communication skills and dedicated to providing the highest quality of home care to those most in need.

Duties:

The successful candidate will be responsible for; 

        Ensuring that the highest quality of care is delivered to our clients;
        Assisting with client and staffing issues;
        Ensure internal policies and procedures are adhered to;
        Be  compliant with internal operational audit procedures;
        Development and maintenance of key client relationships Prepare and present status reports and presentations as needed;
        Manage area billing and accounts receivable;
        Carry out Client and Caregiver regular assessments where required;
        Assisting with caregiver recruitment and scheduling where required;
        Participating in the development and marketing of the company;
        Communicating client and caregiver concerns or problems with directors or other staff members as appropriate;
        Organisation of office administration;
        Preparation of weekly management reports;
        Assisting and supporting the Client Care Managers in their roles;
        Ensuring all shifts are covered and adequate relief care available;
        Ad hoc duties as required;



Human Competence:

        Applicants will be pro-active individuals with strong communication, negotiation, creativity, problem solving and decision-making skills, with the ability to work in a dynamic and challenging environment;
        Have excellent relationship building skills;
        Be empowered to take responsibility and accountability;
        Possess strong analytical ability;
        Demonstrate proven negotiation experience and influencing skills;
        Be a strategic thinker;
        Applicants must ensure attention to detail;
        Be performance orientated;
        Possess the ability to share knowledge;
        Be innovative and have a multitasking ability;
        The successful candidate will be capable of working independently and have the ability to work under pressure;
        Interested applicants should have a relevant health/social care or nursing background and must have care of the elderly experience and staff management experience; 


Business Competence:

        Have demonstrated good commercial and business acumen;
        Understanding of clinical systems implementation methodologies, process reengineering and change management;
        Solid verbal and written communication skills;
        Preferred background in nursing, social work or other ancillary services; 
        ECDL and comfortable in an IT rich environment;



Payment         See description
Category         Healthcare / Medical, Secretarial / Admin / PA, Managers / Supervisors.
Terms         Permanent, Full-time
Last updated         22/10/2013

Email: recruitment@comfortkeepers.ie