Location, Woodstock, Cape Town, Advertised By Agency, Job Type Full-Time, 2nd Line Support Engineer It Services Company, Woodstock R15 000 Per Month, Our client is a well-established, dynamic, growing IT Services Company with offices in London and Cape Town. They require a 2ND LINE SUPPORT ENGINEER with at least 2-3 years’ relevant experience, to join their team. The job provides an opportunity to work with, and support clients globally. The candidate must be in possession of a valid drivers’ licence and vehicle, either car or motorbike. The candidate will be required to spend time in the office as well as onsite at clients. Provide 2nd line email, phone, onsite and remote support to our client base in the UK, Europe, US and South Africa. Visiting client sites to install/configure or troubleshoot and fix issues. Troubleshoot and fix IT hardware including PC's, laptops, printers, servers. Troubleshoot, diagnose and fix most Microsoft technologies as well as other third party systems.

The Candidate must display the following attributes: Be dynamic , Hardworking and willing to go the extra mile. Self-starter. Excellent communication skills and ability to interact with international clients. Ability to interact with clients on various levels- face-to-face and telephonically. Adaptability to a fast-paced environment. Maintain friendly and helpful manner whilst dealing with clients. Have a logical approach to problem-solving. Be able to multi-task. Experience in supporting Windows Desktop operating systems (XP, Windows 7 and 8). Experience with applications such as Office, backup software, virus and other mainstream 3rd party applications. Experience in Windows Server (2003/2008/2012) administration. Active directory experience. PBX and Telephone experience. Candidate must be competent in using various network administration tools – Active Directory, Exchange and various other MMC consoles. Working with Mac is advantageous. The aptitude and willingness to learn new software packages, systems and solutions. Experience with working in multi-client environments

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