IT Help Desk Technical Support / Call Center, Dubai, Company Name: Cupola Teleservices – CTS, Employment Type: Full Time, Monthly Salary: 6,000 - 7,999 AED, Benefits: medical insurance + biyearly airfare allowance, Minimum Work Experience: 2-5 Years, Minimum Education Level: Bachelors Degree, Company Size: 501-1000 Employees, Career Level: Mid-level

Description: IT Help Desk Technical Support / Call Center, Arabic and English Speaker (Bilingual speaker mandatory)

• Excellent communication skills in both Arabic and English

• Level 1 & 2 support -Troubleshooting and repairing hardware and software

• Configuring network & client devices to user standards

• IT support skills & knowledge

• Escalate unresolved calls to the infrastructure support team

• Technical knowledge on Server, Storage, Networking and Wireless products, MS Windows OS, end-user devices.

• To maintain a high degree of customer service for all support queries and adheres to all

• Job Timings: 24hrs and Flexible Shifts

• Must be available to join immediately

• Must be Engineers holding degrees, preferably Telecommunication or Computer engineer

• Location: Dubai Outsource Zone or Dubai Media City

• Salary Range: AED 6000/- to AED 6500/-

Venue: Office no. 307, Third Floor, Bldg. # 8, Dubai Outsource Zone

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Email CV to: mikayal@cig.ae