Tier 1 - Customer Support Agent
Join the fastest growing, the number one paperless dental software company in Canada. We're looking for a talented candidate for the role of Tier 1 - Customer Support Agent, you will be part of the Customer Support team with an emphasis on collaboration and customer focus. You will be responsible for interacting with customers in dentistry that require a high quality of services.
Tier 1 - Customer Support Agents are experts in one or more line of dental software products while staying focused on providing a high quality customer experience. You will assume a combination of responsibilities working with our customers, Tier 2 - Customer Support and R&D to resolve software issues.
What Tier 1 - Customer Support Agent Do
    Assist customers remotely to troubleshoot, prioritize and take accountability to resolve software issues from beginning to end to maintain customer’s satisfaction and loyalty
    Collaborate and communicate with Tier 2 - Customer Support and R&D team to ensure bug reports and feature requests presented by clients are addressed in a timely manner
    Document problems handled, solutions provided and communications with customers in Sugar CRM system
    Apply scripts, database updates, software fixes and upgrades on customer's computers as instructed
    Create and publish solution knowledge for re-use by customers and PTI employees
Who Our Tier 1 - Customer Support Agent Are
    Bachelor’s degree
    Good on navigation skills around Microsoft Windows related workstations/ servers
    Experience in customer service or call centre is preferred
    Good telephone etiquette and polite communication; must be able to speak confidently in English and write well
    Desire to learn soft skills and new technologies, and willing to coach, mentor and train peers throughout the organization.
    Experience in dentistry is a plus
    Microsoft SQL Server experience is a plus
In addition to the base salary, we also will provide a very competitive and comprehensive extended healthcare coverage. As well as annual bonus and flex time after 1 year of employment.
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Contact: gchiang@cleardent.com