Community Support Specialist- Bilingual
In this exciting new role as a Community Support Specialist, you will use your superb technical and problem solving skills to delight our community of over 30 million users. You will work across platforms on a range of mobile devices, tablets and web browsers to resolve support tickets. The Community Support Specialist will also ensure that questions are addressed in a timely manner while keeping up professional standards expected by the industry. You’re not only here to help fix technical issues, but also provide an incredible customer experience. Applicants must be extremely comfortable with the Internet, mobile devices, and multitasking. If you have an entrepreneurial spirit, love helping others, and an inquisitive and scientific mind you might just be the perfect Community Support Specialist.
Responsibilities:
    Answer user inquiries through a ticketing system, trouble-shooting and resolving software or hardware issues
    Ensure our product works optimally for our readers and writers, ensure that issues are resolved, and road blocks are eliminated
    Confer with users and conduct computer diagnostics to resolve problems or to provide technical assistance and support
    Sleuth out pesky bugs, identify causes, and share insights with the engineering team
    Respond to emails/tickets concerning potential violations including:
        Copyright infringement
        Inappropriate content
        User harassment
Requirements:
    1+ years experience in a similar role would be preferred.
    Great empathy to really listen to our users, putting yourself in their shoes, and resolving their issues to a high level of satisfaction
    A high achievement-orientation with a strong sense of ownership of issues or problems
    Care and empathy for the customer with the ability to embrace the challenge of “the quick fix”, while diving deeper when necessary
    We are proud and humbled by the growth and traction of our Wattpad community - in this role you will use your bilingual language skills to support this growing community
    Solid understanding of Software Development Life Cycles
    Creative thinker who can resolve issues independently
Company: Wattpad
Location: Toronto, Ontario, Canada

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Contact: business@wattpad.com