Hiring Candidate for Field Agent in Northladder, Region: Dammam (Khobar).
Company Description: NorthLadder, based in UAE, is a technology platform that enables customers to sell their electronics devices to a global network of dealers. It was set up in 2018 and over the last 3 years & started its operations in Riyadh KSA 2022, has completed 25000+ transactions in the UAE and built a world class tech platform. We have recently secured 5M $ of Series A funding from Beco Capital - the region’s leading investor. We have won numerous accolades including being featured in over 40 publications, selected by Village Capital (Paypal backed startup accelerator) as one of the top 5 startups in the MENA region and recognized by the Indian and Philippines consulate in Dubai. Our early angel investors include several Senior Partners of a top tier management consulting firm, CFO of a global fintech VC firm, and a leading Silicon Valley angel investor. NorthLadder is run by a top-notch management team with experience across leading global companies including McKinsey, Careem, Metlife, LandMark and GE Capital.
Position Description: Field Agents will play a pivotal role in contacting customers to confirm pick up details, location, assess electronic devices and handle cash flow. Directly engaging with our customers from our electronics department, process orders, assessment modifications, and escalate complaints across a number of communication channels. To do well in this role you need to have a customer oriented personality and have experience working with electronic devices.
Experience and Qualifications: The ideal candidate is a person who has 1+ years of experience as a customer service representative. Bilingual (English and Arabic) Should know how to speak and write in Arabic.
Holding a Saudi driver license, well experienced with Dammam areas + districts, owns a car. Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints on-ground. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support.
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Send CV: mh1203379@gmail.com