Client Service Consultant Cape Town - Disability Position Only, Other, Cape Town. Company Name: FROGG Recruitment. Client Service Consultant Cape Town - Disability Position Only. Our client is looking for a Client Service Consultant who will be responsible for all incoming client queries. Please note that this role is for people with a Disability only.

Position Type: Disabled candidate only. Salary: Negotiable

Minimum Requirements: Matric. Bachelor’s degree or Diploma in Commerce related field is essential. 1-2 years’ experience within the financial services industry, investments / LISP / Asset Management environment. Call centre environment experience – inbound. Knowledge on FICA / FAIS and FATCA. Knowledge and experience in client services / contact centre environments. MS Office – intermediate level of MS Word & Excel. CRM application is an advantage.

Key Responsibilities: Provide client services to clients. Handle all client queries and/or complaints (telephonic / written / social media and resolve issues to completion. Applying technical knowledge and understanding to secure an end-to-end finalization of client requests. Evaluate problems regarding service issues and enquires to determine their importance and urgency. Performing investigations where necessary to facilitate problem resolution timeously.

Responsible for ensuring that service excellence to Clients / Intermediaries remains within best practice and standards. Responsible for managing reputational risk and ensuring compliance with regulatory requirement, procedures, and service standards. Remain updated and informed on legislative and industry changes. Responding to all enquiries in a professional and timely manner. Liaising with operations support to provide best client experience. Technical understanding and ability to apply that understanding to daily outputs. Collaborate effectively across business units to achieve business results. Take up and resolve administrative and service issues that hinder good service delivery.

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Contact FROGG Recruitment: 0215565598