What you will be doing: Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests.

Register and process check in for all arrivals.

Update and check guest information into the computer after a complete check in. Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon guests’ departure.

Handle walk in counter reservation at all times and process call in reservation when room reservations section is closed.

Provide friendly, courteous service to guests and respond promptly to all requests and inquiries at all time.

Resolve guests’ complaints/requests and liaise with the department concerned to ensure immediate follow up and report it immediately to supervisors.

Handle issuance of guest room key cards and ensure effective control for guest security.

At the end of the shift or the day, communicate all information that the next shift has to know for a well running of the operations.

Take initiative to add a personalized experience.

Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

Your experience and skills include: Minimum 1-2 years’ experience in a similar role in a 5 star hotel. Prior experience working with Opera or a related system. Fluency in English; additional languages are a plus.

Your team and working environment: Dynamic working environment. Defined development career path. Friendly and supportive team.

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