Duties and Responsibilities: Secretaries are typically the first impression of your company, often working at a front desk. They might perform tasks such as keeping files, booking meetings, setting appointments and managing day-to-day operations of a company. Secretaries might have access to customer accounts and may be required to resolve a customer’s issue.

Secretaries may also have the following duties: Greet visitors and direct them to the appropriate departments or individuals. Answer telephones and respond to inquiries via telephone or email. Book meeting rooms, set up conference calls and take messages and minutes during meetings. Perform administrative tasks, including filing and photocopying. Write emails, memos and letters. Implement and/or develop office procedures and record systems. Manage database entry and client files.

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