Senior Store Manager – Luxury Boutique Waterfront, Foreshore, Cape Town. Company Name: Service Solutions. Senior Store Manager – Luxury Boutique. Waterfront The Store Manager is responsible for ensuring that the store maximizes its commercial performance and delivers exceptional Guest Experience.

What you will do: Drive in-store CX initiatives. Plan succession of team members in terms of readiness. Nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner. Drive eNPS through people experience initiatives and culture. Oversee day to day operations related to VM, Retail Store SOPs adherence, sales team schedules and commissions. Offer store support including concessions, real-time as per business needs.

Act as the key point of contact with back-office operations. Ensure click and collect are conducted within SLAs. Ensure customer data is properly captured by the sales team in adherence to marketing team requirements. Promote loyalty program  and ensure floor team knowledge about app offerings etc. Ensure store team is working towards the same goal. Promote Omni channel sales Increase the store revenue target vs actual. Increase sell-through at full price. Provide input to whats working well, whats not working well and feedback.

What you need to succeed in this role: We see success in the role as having a strong knowledge of the luxury consumer, the competitive landscape of the luxury industry, and an in-depth understanding of the evolving media and digital landscape in order to drive the brand vision regionally and globally, constantly elevating our ability to acquire new customers, retaining existing customers and continuing to drive sales in the luxury/lifestyle category through consumable content. More specifically, we would like to hear from you if you can say yes to the below.

Expertise in sales techniques and product knowledge. Solid customer focus and attention to detail. Comfortable with all aspects of merchandising; including stock rotation and inventory. A passion for people and fashion. Strong communication and clienteling skills. Good knowledge of current trends and strong use of social media platforms. Strong leadership and collaborative skills.

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Email cv with salary requirement to: marlene@servicesolutions.co.za