Debt Review: Portfolio Consultants, Goodwood, Northern Suburbs. We are industry leaders in the Debt Review space, and one of the top 5 large national debt review companies in SA, as voted by our industry peers and consumers, for the past 7 consecutive years.

Our mission is to assist South African consumers who are struggling to meet their financial obligations to achieve financial freedom. We are looking for energetic and customer-centric Debt Review Portfolio Consultants, with demonstrated collections skills to join our vibrant money-collecting team.

The criteria for the role include Good communication skills and an engaging telephonic manner. Minimum 2 years of experience in a debt review aftercare environment is essential. Fluent in English plus any other official language/s. Excellent work ethic.

The outputs of the role include: Meet and exceeding rand value/percentage collection targets as well as customer retention targets on your book of assigned debt review consumers consistently. Retention of customers through active listening, empathy, and assuming ownership of client issues from first contact through to resolution. Minimize cancellations by providing ongoing support and resolution of all queries, addressing customer dissatisfaction with any process-related issues. Follow up on failed and disputed transactions within the prescribed timeframe, to ensure the customers’ payments are collected successfully

Update and reconcile allocated books with payments received from consumers. Keeping consumers updated and communicating any portfolio changes to them immediately. Ongoing communication and follow-ups with all relevant internal departments regarding your portfolio of consumers. Liaison between the consumers and their credit providers, as well as in-house customer care department to ensure all customer-related queries are resolved timeously. On offer are a market-related basic salary plus excellent incentive and commission structure and the opportunity to be part of a winning team making a difference in the lives of ordinary South Africans every day.

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Submit a detailed CV, minimum salary expectation and availability to start, to: websupport@dcexperts.co.za