Customer Service Representative, Other, Cape Town, Company Name: Capita, Calling all customer service enthusiasts. Are you customer obsessed? Willing to go the extra mile? Love solving problems? If you answered yes for the above then I have an opportunity for you.

At Capita S.A we are driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We have some 450 business sites and over 61,000 passionate people. Most of our business sites are in the UK, Republic of Ireland and Northern Europe, complemented by operations and delivery centres in India, South Africa and the Middle East.

CAPITA SA is looking for dynamic and vibrant individuals to join our world-class call centre as a Customer Experience Advisor. We need self-motivated individuals with a flair for customer service to provide a professional and effective customer experience to our clients by addressing with their queries and assisting in facilitating and managing queries and concerns. You will be required to handle customer service queries in a manner that limits brand damage, meets the ever-changing customer needs and complies with our values, vision and strategic direction

Minimum Requirements: Completed Matric. Qualification (with a Minimum of 12 months unbroken International BPO experience OR 23 months Domestic experience). Non-matric with 24 month unbroken International BPO experience. Clear ITC record, Clear Criminal record. Not unemployed for longer than 6 months – If retrenched, please provide retrenchment letter

Benefits: over and above your basic salary, you get: Shift Allowance. Weekend Hero Bonus. Excellent monthly performance bonus of up to 20% of basic salary. Primary Healthcare after successful completion of probation. Provident Fund contribution after successful completion of probation. Free door to door transport for evening shifts after 7pm. A progressive career path to help you develop in your Call center career. Comprehensive product training in a fun collaborative environment. Excellent accredited training programs to assist you in career development on a variety of subjects/concepts. Employee Share Scheme Trust after 24 months tenure with Capita. Eligibility to participate in our scholarship program after 24 months tenure with Capita. Embark on your call center career today with an award winning International BPO.

Important:

The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role. All shortlisted candidates will be subject to clear vetting checks (ITC/Criminal). Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to designated groups.

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If you do not meet the minimum requirements your application will not be considered.

Email your CVs to the below address: yentel.butterson@capita.com