IT Manager in Cape Town, One of Surgos very exciting clients are seeking a skilled IT Manager to join their dynamic BPO Call centre team based in Cape Town. Assisting in reducing IT maintenance cost will be vital. Organizational and planning skills would be essential. This is a highly pressured role, only apply if you work well in that type of environment.
Duties and responsibilities include, but are not limited to: Lead large IT projects, including the design and deployment of new IT systems and services. Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure. Help define IT infrastructure strategy, architecture and processes. Analyse business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs. Assess vendors and develop test strategies for new hardware and software. Troubleshoot hardware and software issues related to internal IT.
Maintain internal ticket SLA adherence Skills and requirements: CCNA and MCSA or equivalent Network Integration Specialist Diploma. Advanced knowledge and Experience of the following Networking concepts: TCP/IP, VoIP, QoS, MPLS, Firewall and VPN. Advance knowledge and Experience in Server Management VMware and Hyper-V, windows 2012+ and Linux. Web Technologies knowledge would be an advantage. Organizational and planning skills would be essential. Must be able to work under pressure. Ability to analyze problems, identify alternative solutions, and implement recommendations from the client. Understanding of Helpdesk Processes. Previous experience in managing IT infrastructure and support with BPO or Call Centre advantageous. Ability to troubleshoot effectively and quickly. Have interpersonal and team skills. Excellent written and oral communication skills. Own Transport. Must be based in Cape Town, as the position is based in Cape Town.
Starting date for this position: ASAP Working hours: Monday Friday, 09:00 18:00 or 10:00 19:00 (depending on applicants availability). Must be willing to provide support for escalations/standby after 18:00 or over weekends (if/when required).
Remuneration Benefits: Monthly salary: Market Related Medical insurance. YouAssist Access to emergency response, trauma and home assist. Internal LMS access to online courses to aid with personal development E-Learning.
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Contact Surgo HR and Training: 0874700317