Candidates with Call center experience

Freshers can also apply if they meet the language proficiency and are keen to work in an international call center environment.

Skills: Answering calls from customers professionally and responding to customer inquiries and complaints. Respond to Emails and Chats in a professional and timely manner. Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives. Handling and resolving customer complaints on offered services. Follow call script & etiquette. Providing information on the services offered. Escalating inquiries to respective departments or supervisors as & when needed. Taking part in training and other learning opportunities to expand knowledge.

Adhering to all company policies and procedures.

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