Answer incoming calls and respond to customer’s emails

Management and resolve customer complaints

Sell products and place customer orders in the computer system

Identify and escalate issues to supervisors.

Provide product and service information to customers.

Research required information using available resources

Research, identify, and resolve customer complaints using applicable software

Route calls to appropriate resources

Document all call information according to standard operating procedures

Recognize, document, and alert the management team of trends in customer calls

Follow up customer calls where necessary

Upsell products and services

Complete call logs and reports

Other duties as assigned

Requirements:

High school diploma or equivalent

Proficient in relevant computer applications

1-3 years of experience in a call center environment or Indoor Sales.

Knowledge of customer service practices and principles

Excellent data entry and typing skills

Superior listening, verbal, and written communication skills

Ability to handle stressful situation appropriately

Good in Arabic, English language

Arab Nationals only

Candidate available in UAE and ready to join immediately.

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