Senior Service Desk Analyst, Bellville, Northern Suburbs. Company Name: Job Crystal. An International concern in the IT Managed Services space are recruiting Senior Service Desk Analysts to join their teams based in Gauteng and Cape Town. The 1st Line Service Desk Analyst is part of a dedicated team assisting customers with first level support on various technologies. Service Desk activities includes phone handling, email management, 3rd party management, first contact resolution and engaging with resolver teams within the wider business.

The requirement is for a 24x7 operation with main support hours aligned with US business operational hours. Individuals will work to a rotational, staggered shift pattern.

Experience: 2-3 years’ experience working in a managed services or similar IT environment and possess a high level of customer service, technical skills, and multi-tasking. Previous exposure to a wide range of technology and possess qualifications in (or studying towards) MCDE, ITIL v3 or V4.

Qualifications: IT Diploma or qualified by experience. Vendor aligned certifications in related technologies.

Additional Skills/Attributes: A detailed and accurate approach to undertaking all duties. The ability to communicate both verbally and electronically in a clear, professional manner. A good listener, with the ability to communicate technical issues and resolutions to people of varying technical levels.

At least one year’s experience in an IT Service Desk or Help desk role or an equivalent IT degree. The ability to work with minimum supervision and to maintain a high level of motivation and productivity. The ability to prioritize while under pressure. Ability to deal with high impact, high profile, incidents, and deal with senior level technical engineers. Client focused and with customer care / services mind-set. Broad understanding of IT infrastructure, networking or servers and peripherals.

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Send through your full comprehensive CV to: jacky@jobcrystal.co.za