Candidates only in UAE will be entertained

Proven IT Technical Skills, IT Technical Skill are must

Any Nationality Experience Candidate

Ensure the Help Desk maintains a high level of responsiveness, communication, professionalism, and overall staff knowledge.

Ensure the Help Desk staff is appropriately skilled and trained to deliver excellent technical support and quality customer service.

Manage, monitor and report on the services and develop service levels required to support and deliver an exceptional Help Desk environment.

Ensure customer service excellence by monitoring tickets and reviewing customer feedback.

Provide sound judgment for solving complex technical issues

Coach and develop team members

Provide front line support and assist in managing tickets and hands on projects.

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