Operations / Call Center Business Consultant Management Location Sandton, Johannesburg Job Type Full-Time Call Center Operations Manager, With over twenty five years working experience within the contact center my past experience has equipped me with multitude of skills, I am currently on the market seeking employment from working as a Call Centre Business Management Consultant external third party operatives and feeder centers to in-house marketing a particular brand as Operations Manager, The experience is phenomenal! I am a very hardworking individual passionate about sales development and growth, Peoples person mature with great managerial skills. Managing huge corporate centers to medium centre providing leadership to team of Managers, Asst. Managers, Clients and Executives and direct client Operations SLA and process adhered too as per contracts. Negotiating on contracts better commercials and positive structures implementations creating a fair and working environment monitor attrition action plans and check effectiveness resolving debilitation CPD’ simple mentations for better effectiveness as per SPD’s working closely with Trainers, Campaign Managers, Team Leaders and QA Manager as well HR Department, on-going meetings, Weekly meetings with CEO’s Directors and daily meetings with Managers, Daily weekly and monthly reporting. Hands on approached dip checks process roll out on compliance and quality. Creating of incentive structures, Reasonable level of business perspective and capability to drive improvements based on benchmarks setting of goals and achieving standards. Experience, Operations, banking, recruiting, interviews, training and development, IT Networks technical and dialler support carrier and provider inbound and outbound, local and international, mobile and insurance. Start-up centres for growth, stability and roll outs. If you are looking for an experience manager, I would like to hear from you and would like to be part of your team responsible for growing your centre. Mature, neatly attired, responsible of sober habits, willing to relocate .Hope to hear from you soon! Kindly direct all emails to CBM – Call Centre Business Management – email below.

Send CV to: craig@cbmmarketing.co.za