CRM Consultant
Company: Ardexus
Location: Toronto, ON
We are looking for a CRM Consultant who will perform the following duties:
Customer Support
    Provide troubleshooting and technical support via phone, web based tools and email
    Participate in web meetings to advise customers on the existing and potential features in Ardexus products
    Monitor client service emails in Ardexus web support database and maintain the communication record in the FAQ database
    Inform the customers about the changes to the status of the support tickets
    Perform unit testing on completed patches and participate in other testing as required
Implementation and Training
    Develop and maintain an extensive working knowledge of the Ardexus product suite
    Manage Ardexus implementations including data loads.  With smaller clients perform the role of Project Manager.  Conduct meetings with every new customer to review expectations and to create  a written implementation plan with milestones and deliverables
    Maintain and customize all implementation materials, such as project plans, project documents, kickoff surveys
    Issue a customer survey at the completion of each implementation to determine the customer’s perspective on its success.
    As a primary trainer for all Ardexus products,  provide software application training using a variety of delivery methods including web-based and on-site training, engaging learners with varying skill levels
    Develop training materials, manuals and multimedia documentation
    Coordinate products demonstrations
    Report potential leads to the Sales Manager
Other duties may be assigned.
Your skills include
    Proven presentation and communication skills.
    Ability to meet tight deadlines.
    Must have a strong technical aptitude and ability to learn new software quickly.
    Strong problem solving skills. You much be passionate about your ability to always find solutions to customers\' needs.
    Must be self-motivated and goal driven.
    You should possess the ability to multi-task and prioritize
Experience in CRM is a bonus
    Benefits
    Fun team environment
    Small company experience, with the insight to the inner workings of how a software company operates
    Great Etobicoke location
    Competitive salary plus potential bonuses!
    Health care and dental plan

If you are interested in joining our innovative and enjoyable team please send us your resume to resumes@ardexus.com