Required Customer Service Agent Position, Jobs Retail Customer Service, Details Additional Benefits: TBD, Location: UAE Dubai

Description: We are the Largest Logistics and Transportation Company in Saudi Arabia serving over 21 years in Saudi Arabia and represented in over 200 countries. We have 223 Service Centers, 25 Station Operations, 5 Hubs, 8 Gateways (3 Airport, 3 Frontier Ports, 2 Sea Port) with over 2700 employees and 1450 Vehicles to cover 325 Cities and towns in Saudi Arabia. We are one of the few companies who have been licensed for Express Courier Clearance in Saudi Arabia. As a part of our vision we are now expanding regionally and globally aspiring to start direct operations in 6 countries in 2017. Currently, our International Business Unit Head Quarters is in Dubai, UAE and we have a liaisons office in New York, USA. We are also in the process of opening our office in Egypt, Qatar and Bahrain. We are looking for a Customer Service Agent who will ensure all complaints are handled as per procedure and claims are processed as per standards. All complaints should be logged in. Complaints acknowledgement within 24 hours. Correspondence with appropriate departments via email for domestic shipments. Damaged/lost shipment complaints resolution within 21days. Normal complaints resolution within 72hours. Courtesy call to customer each day on progress. Obtain Invoice from customer to process the claim. All documents forward on to finance for further process. Brief history of customer complaints/Claims form. Prepare CMR. Complaint/Claim process as per company policy. Follow up with customer on progress. Filling all complaints/claim properly.

Requirements: High School Diploma or higher. Experience 1-2 Years Work Experience in any Customer related Job of the same field Competencies – Professional & Technical. Communication Skills (English, Arabic). Initiative. Team Work technical competency. Strong Telephone Skills. MS Office Knowledge. Excellent Office Administration Skills. Handling Customer Compliant Skills and please mention the position that you are applying for on the subject field.

If you think you have the above mentioned kindly send your CVs to: recruitdxb36670@outlook.com