Hardware Technician - Abu Dhabi, UAE, Job Functional Area, Hardware, Job Title, Hardware Technician, Job Location, Abu Dhabi, UAE, Job Description

Work Performed: Receives requests from users having specific computer-related problems (i.e. PC, printer, scanners, etc.), identifies source of specific problem and resolves problem in an accurate and timely manner. Requests may be received and assistance may be provided over the phone, face-to-face, and on-line. Prioritizes requests based on severity of problem and impact to users' ability to do their job and overall business operations. Installs and performs repairs to hardware, software, or peripheral equipment, following design or installation specification. Configures new and existing PCs by installation of appropriate operating system, software, joining network domain, etc. as outlined by guidelines and user's specific job needs. Configures printers to work with appropriate network systems. Reads technical manuals, confers with users, or conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Installs software upgrades on existing PCs. Maintains documentation of problems and remedial actions taken or installation activities. Educates users on the proper use-of and troubleshooting activities for hardware or software utilized. Works cooperatively as part of the team to provide excellent service.

Minimum Requirements: Knowledge of PC hardware, software, and operating systems (currently Windows 7) typically obtained through four-year post, high diploma in computer field. A minimum of four-year previous work experience with windows applications including Microsoft Office suite, antivirus applications, operating system installations and upgrades, and networked environment. Prior troubleshooting experience preferred. Ability to read, analyses, interpret and apply general technical instructions and procedures. Run daily maintenance checks. These daily checks are to ensure computer systems are working properly. Strong communication skills in order to communicate effectively in user-friendly terms, both verbally and in writing. Ability to be a team player with effective interpersonal skills. Demonstrated ability to solve problems and work independently. Satisfactory knowledge of network environment and connecting network devices. Strong knowledge in troubleshooting MS outlook 2013. Having a valid UAE Driving license. Troubleshooting software related problems via remote desktop connections. Having technical reporting writing skills. Good level of English language (Spoken and written). Preferable knowledge in Active Directory and SCCM.

Kindly send your updated CV to: fivecont@emirates.net.ae mentioning the position you are applying for.