Location: Cape Town,Western Cape,South Africa

Location: City Centre, Cape Town, Job Type: Contract. An exciting opportunity currently exists for a motivated SPANISH speaking Customer Service Agent at a growing call centre in Cape Town CBD.

Job Summary: Answer incoming calls from customers, answer inquiries and questions, handle complaints, troubleshoot problems and provide information in the Spanish language.

Duties and Responsibilities: Receive client calls as first line voice agent in a professional manner; Problem solve all client queries appropriately with relevant solutions, and where necessary escalate to relevant parties; Provide information in response to enquiries about products and services and to handle and resolve any complaints; Provide an efficient and effective administrative and contact centre support service; Share knowledge of new situations arising whether it be from the customer directly or 3rd party clients; Report any irregularities on the system or any specific customer escalations; Ensure compliance with customer/3rd parties (SLA’s) & specific requirements as well as internal procedures and policies are adhered to; Assist in administrative duties as assigned by team leader or senior management.

Key Competencies: Native/Fluent SPANISH Speaker. Basic knowledge of Microsoft Office Suite. Strong verbal and written communication skills. Time management. Listening skills. Problem analysis and problem solving. Customer service orientation. Attention to detail. Team work. Stress tolerance. Interpersonal skills. Knowledge of principles and processes for providing customer and personal services. Desirable: Fluent Portuguese Speaker.

If this sounds like the opportunity you've been waiting for, send a copy of your CV and a cover letter by replying to this ad.

Posted: 24-05-2019
Salary: Competitive Salary
How to apply?

Email directly to: ashley.collins@docomodigital.com

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